FAQ's

Once your payment is successfully completed, your order is confirmed. Within 15 minutes, you'll receive a confirmation email from Plushora. (Make sure to check your junk folder if you don’t see it in your inbox.)

After successfully placing an order, you’ll receive an email with the order details at the email address you provided. Check your junk folder if you don’t see it. If the confirmation email is still missing, verify the email address you entered. For additional help, reach out to our customer service team via email.

Adding an item to your shopping bag does not reserve it for you. If the product becomes unavailable, the website will notify you that it’s out of stock. Your order is only confirmed once payment is completed.

Shipping is on us! Just relax and wait for your order to arrive.

Please contact us immediately at support@plushora-mail.com. If you reach out within 30 minutes of placing your order, we can cancel it. However, once the order starts processing, changes are no longer possible. Most orders are shipped within 24 hours.

Kindly get in touch with our Customer Care team at support@plushora-mail.com with your Order Number, Name, and Email address for assistance.

Please contact our Customer Care team at support@plushora-mail.com immediately with the following details: - Your order number - Images of the damaged item(s), including an overview and close-up shots of the issue - A description of the problem Do not discard the item(s) as they may need to be returned. Our Customer Care team will assist you promptly.

Changed your mind? No worries. You can submit a return request within 14 days of receiving your bag, and we’ll happily process it. (But we’d love it if you ordered again – just saying!)

We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 14 days. Please ensure the bag is unused, has its original tags attached and is in its original condition.

If you're looking to exchange an item, we suggest placing a new order for your preferred bag and returning the original. This way, you won’t miss out in case the item sells out before your return is completed.

Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 7 business days.

The refund process would take 3-7 working days. We request you to be patient while we work to process your return request. Thank you.

We accept payments via Stripe, including Visa, Mastercard, American Express, and Apple Pay.

If your payment was declined, we recommend placing a new order, as we're unable to reinstate declined transactions. Sometimes, your bank or card issuer may block the payment, so it’s a good idea to check with them directly. You can also try using a different card or payment method. If the issue continues, please reach out to our customer service team for further assistance.

Plushora does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to our payment gateway providers.

We currently provide standard shipping with tracking included for all orders.

If your package hasn’t arrived by the expected delivery date, please check its status by tracking your order. To do this, visit our website and click on "Track Your Order" located in the footer. You’ll then be directed to the courier company’s online tracking system.

Deliveries are made by third-party courier and logistics services or postal services, typically between 9:00 AM and 7:00 PM, Monday through Sunday. While Plushora strives to deliver your order as quickly as possible, please keep in mind that the expected delivery date is an estimate and may be affected by factors such as shipping restrictions, payment processing, security checks, and stock availability.

Our delivery agents generally attempt delivery three times, and a signature may be required upon receipt. The agent will use their discretion to decide if a signature is necessary. If the recipient is unavailable, the delivery agent will try to contact them to reschedule the delivery. If the package is not collected after the delivery attempts, it will be returned to us.

At the moment, we only ship within the USA.

If an item is missing from your package, follow these steps to process a claim for a refund or replacement: Notify us about the missing item within 48 hours of receiving your package. Provide a clear unboxing video showing the condition of the package upon arrival, including how it was opened and what was inside. This video will help us resolve the issue promptly. Please note that claims made after 48 hours or without the unboxing video may not be eligible for a refund or replacement.

From time to time, Plushora may offer special promotions on the website, available for a limited time or until stock runs out. We may also provide promo codes and vouchers for use on future orders. However, please note that no price adjustments will be made for previous orders or once an order is placed.

Only one promo code can be used per order.

Make sure that the promo code is still valid, hasn’t been used before, and hasn’t expired. If you still need help, please contact our customer service team.

Yes, promotions are non-exchangeable and not redeemable for vouchers or any other form. Unless stated otherwise, promotions are valid only at Plushora's online store. Price adjustments will not be made for previous purchases. Plushora reserves the right to change or end promotions if there is any technical issue. All terms and conditions are subject to change without notice. In case of a dispute, Plushora’s decision is final.

Promotions are governed by our terms and conditions. Expired promotions cannot be used.